How can we help?
Plain answers about building, running and growing your AOS Sites website. A real person replies when an answer isn't enough.
Answers checked against the product · updated
Getting started
Your free preview, going live and the first week.
Editing your site
Words, photos, pages, the brand kit and publishing.
- How do I edit my website?
- How do I change the words on my site?
- How do I change a photo on my site?
- How do I publish my changes so visitors see them?
- How do I use AI to redesign or rewrite a section?
- How do I move, hide or remove a section?
All 22 questionsFewer questions
- How do I change a button's words or where it links to?
- How do I change my site's fonts and colors?
- How do I change my brand kit, logo or overall style with AOS?
- How do I add a new page to my site?
- How do I undo a change or go back to an older version of my site?
- How many AI edits do I get, and what do they cost?
- How do I add a new section to a page?
- What is alt text, and how do I describe my photos?
- Can I switch my site to a different template or look?
- Where are all my photos, and how much storage do I get?
- How do I add a photo gallery to my site?
- Where do I edit my services, team, testimonials and FAQs?
- How do I share my site with someone for feedback before it goes live?
- Can I take my site offline for a while?
- How do I show my past projects on my site?
- What do the thumbs up and thumbs down buttons on each section do?
Domains
Use your own web address, or get a new one.
- Do I get a free domain with my plan?
- How do I connect a domain I already own?
- Will connecting my domain break my email?
- How do I claim my free domain?
- How long does it take for my domain to connect?
- What happens to my domain if I cancel?
All 18 questionsFewer questions
- Can I buy a new domain inside AOS Sites?
- What is the Connect with GoDaddy button?
- Can someone else set up my domain records for me?
- Should my site use www or not?
- What is the site.agency-os.ai address my site is on?
- What happens to links to my old website?
- Is an SSL certificate included with my domain?
- How does my domain renew each year?
- Do I have to move my domain to AOS Sites?
- Can I change my site.agency-os.ai address?
- How do I move my domain to another registrar?
- Can I connect more than one domain to my site?
Leads, forms and bookings
Where enquiries go, forms, follow-ups and booking.
- Where do I see the people who contacted me through my website?
- How do I mark a lead as contacted, booked or won?
- How do I know where a lead found me, like Google or ChatGPT?
- How do I get new lead emails sent to my front desk or a partner too?
- How do I make a custom form, like a quote request?
- How do I send automatic follow-up emails to new leads?
All 17 questionsFewer questions
- How do I let customers book appointments on my website?
- How do I download my leads as a CSV or Excel file?
- What is the Spam folder in Leads, and how do I block someone?
- What kinds of questions can my form ask, and can customers upload photos?
- How do I put one of my forms on a page of my site?
- Can I change what people see after they send my form, and who gets the email?
- When do follow-up emails stop, and can I stop them for one person?
- Do customers get booking reminders, and can bookings show in my Google Calendar?
- Can I send my leads to Zapier, Make or my CRM automatically?
- How does AOS Sites stop spam on my contact form?
- How do I delete a lead, for example if someone asks me to remove their information?
AOS on your site
The assistant that answers your visitors.
- What does the AOS chat on my website do?
- How many chat replies does AOS give my visitors, and what happens when they run out?
- How do I read my website chats and reply to a visitor myself?
- How do I change the chat’s greeting, colors and look?
- How do I teach AOS answers my website doesn’t have?
- How can I test what AOS will say before customers use it?
All 11 questionsFewer questions
Phone and AI Receptionist
Keep your number, forwarding, texting approval.
- What is the AI Receptionist and what does it do?
- How much does the AI Receptionist cost, and how do I get it?
- Do I have to change my phone number to use the AI Receptionist?
- How do I forward my missed calls to AOS?
- How do I know my call forwarding is working?
- What do callers hear when the AI Receptionist answers?
All 18 questionsFewer questions
- How do I change what my AI receptionist knows and says?
- How does the missed-call text-back work?
- Where do I see the calls the AI Receptionist answered?
- Why do I need texting approval, and how do I get it?
- Does the AI Receptionist work with my office phone system or landline?
- Does the AI Receptionist block spam and robocalls?
- How does the AI Receptionist handle after hours, holidays and vacations?
- Can the AI Receptionist put a caller through to me?
- How many minutes does the AI Receptionist include, and what happens if I run out?
- What is the Receptionist setup checklist?
- Can I hear the AI Receptionist before I sign up?
- What happens to my calls if I cancel the AI Receptionist?
Business Profile, reviews, Analytics and other Google tools.
- How do I connect my Google Business Profile?
- My website and Google profile don't match. How do I fix it?
- How do I reply to my Google reviews?
- How do I ask my customers for Google reviews?
- How do I pick the right Google location, or what if none show up?
- Can I see how people find me on Google and use my Google photos?
Search, AI answers and Site health
Being found on Google and in ChatGPT, Gemini and others.
- How does AOS Sites help me get found on Google and in AI answers like ChatGPT?
- Can you promise I'll be on the first page of Google or recommended by ChatGPT?
- What does Site health check, and what does my score mean?
- How do I change how my pages show up in Google (the title and description)?
- What is structured data (schema), and does my site have it?
- What are the sitemap, robots.txt and llms.txt on my site?
All 16 questionsFewer questions
- How do I see what ChatGPT and other AI assistants say about my business?
- How do I connect Google Search Console and Bing Webmaster Tools?
- What is Questions people ask about you, and should I answer them?
- Is my website accessible, and what is the accessibility statement?
- Can I add Google Analytics, Meta Pixel or other tracking codes to my site?
- Has ChatGPT or any other AI actually read my website?
- Why did my page titles in Google change after I edited what I'm known for?
- Can I stop AI companies from training on my website without disappearing from ChatGPT?
- Is there a free way to check how AI-ready a website is?
- What is Broken links visitors hit, and how do I fix one?
Blog and growth tools
Blog, fresh content, email marketing, lead magnets, promotions.
- How do I write a blog post on my site?
- How many people visit my site, and where do they come from?
- How does the auto-blog work, and what does it cost?
- What is Fresh content, and how do the monthly pages work?
- How do I get Email Marketing, and how many emails can I send?
- How do I write and send an email to my customers?
All 15 questionsFewer questions
- How do I offer a free checklist or guide on my site to collect emails?
- How do I put a sale or holiday hours banner across the top of my site?
- Can I bring my old blog posts over from WordPress or another site?
- How do I schedule a blog post and see what's planned?
- How do I set up blog categories, authors and my blog's name?
- Can I import my customer email list, and who am I allowed to email?
- What is the monthly report, and when do I get it?
- How does the Royalty referral program work?
- When do I get paid my Royalty earnings?
Team and more sites
Teammates and roles, more than one site, agencies.
- How do I add a teammate, and how many can I have?
- What can each team role do?
- How do I change someone's role or remove them from my team?
- Can I have more than one website on my account?
- Can I make someone else the owner of my account?
- How do I switch between my sites?
All 8 questionsFewer questions
Plans and billing
Prices, credits, add-ons, refunds and cancelling.
- What do the Launch, Growth and Pro plans include?
- What are credits and how many do I get?
- How do I cancel my plan?
- Can I pay yearly instead of monthly, and how much do I save?
- What uses credits, and how many?
- What happens if I run out of credits?
All 19 questionsFewer questions
- How do I buy more credits?
- How do I upgrade my plan, and what will it cost today?
- What add-ons can I add to my plan?
- Where are my invoices, and how do I change my card?
- Can I get a refund?
- What happens to my site, leads and domain after I cancel?
- Why can't I pick Growth or Pro?
- Is sales tax included in the price?
- Can credits top up automatically?
- How do I move to a cheaper plan?
- What do I get with Priority Support?
- What is Done-for-you Setup?
- How do I bring my site back after it went offline?
Account, security and your data
Sign-in, two-step, exports, taking your site with you.
Troubleshooting
Something isn't working? Start here.
- Why don't my edits show on my live site?
- Why isn't my site showing on my domain?
- Why am I not getting emails when someone fills in my form?
- Why isn't my site showing up on Google yet?
- Why can't I use Edit with AI anymore?
- Why does my site say "Not secure" on my domain?
All 23 questionsFewer questions
- Why is my domain stuck on "Waiting for records" or "Issuing security certificate"?
- My contact form isn’t working. How do I check it?
- Why isn't the AI Receptionist answering my calls?
- My payment failed. Will my site go offline?
- I can't log in. My code isn't arriving. What do I do?
- Why is my site offline?
- Why won't my photo upload?
- Why does my site work without www but not with www?
- My email stopped working after I connected my domain. What do I do?
- AOS gave a visitor a wrong answer. How do I fix it?
- Why am I still getting spam leads, and how do I stop them?
- Why did my call forwarding test fail?
- Why aren't my text-backs or summary texts being sent?
- Site health shows a problem. How do I fix it?
- Why can't my teammate see a page or tab?
- Why is editing turned off on my site?
- Why are some of my old website links broken after moving?
Rather talk to a person?
Customers can contact us from Help in their dashboard. Everyone else: email info@agency-os.ai. A real person replies within 24 hours, any day.