Why isn't the AI Receptionist answering my calls?

Start with the “Right now” line at the top of the Phone page; it says what happens to a call this minute.

“Not answering yet” means setup isn't finished: your AOS number, a passing forwarding test and Publish are all needed. “Off” means the “answers calls” switch in Call flow is off. “Paused” means calls go to voicemail until you choose to turn it back on. Calls also go to voicemail when the month's minutes are used up.

If everything looks on, run “Test my forwarding”: forwarding can switch off after a phone or plan change, and we email you if the monthly test fails. Remember your phone rings first, often around 20 seconds, so a call you answer never reaches AOS. Blocked numbers hear a busy tone, and screened callers who don't press 1 are dropped.