Terms of Service

1The agreement#

These terms are an agreement between you and Agency OS LLC (“we”, “us”), which runs AOS Sites. They apply when you use site.agency-os.ai, build a preview, or buy a plan. Our Privacy Policy, Acceptable Use Policy, Refund Policy and, where they apply, the SMS Terms and Royalty Program Terms are part of them.

You must be 18 or older and use AOS Sites for a business you own or are authorized to represent. If you accept these terms for a business, you confirm you can bind it, and “you” includes that business. AOS Sites is offered to businesses in the United States, with prices in US dollars.

2What AOS Sites does#

AOS Sites designs websites for local businesses. You tell AOS, our AI designer, about your business; it designs a brand kit and builds a preview, starting with your home page. When you’re happy, a paid plan publishes the site, hosts it, and connects your domain.

The Launch plan is the plan you can buy today. Pro is not for sale yet: joining its founding waitlist is free, needs no deposit, and doesn’t lock in a price or discount. We improve AOS Sites constantly, so features may change; we won’t take away a core part of a plan you’ve paid for during the period you’ve paid for.

3Your account#

• You sign in with a code we email you, a password, or Google. Keep your sign-in secure; you’re responsible for what happens in your account and for anyone you invite to it.
• Give us accurate details, and tell us when they change.
• One free preview per email address and business. Creating accounts to get around limits isn’t allowed.
• If two people claim the same business, we may ask for proof of control, such as access to its Google listing, a code sent to its listed phone, or an email at its own domain. We never move a paid site to someone else without a staff review and notice to the current owner.

4The free preview#

A preview costs nothing and needs no card. It comes with limits, shown in the product: for example, AOS builds your home page first, a preview has up to 4 pages and 2 free AI edits, and the AOS assistant on a preview answers a limited number of messages. Previews show a “Built with AOS Sites” badge and are hidden from search engines.

A preview link stays up for 30 days and is extended when you visit it, up to 90 days. After that the link goes offline; your design, brand kit and uploads stay with your account so you can pick up later (see how long we keep them in the Privacy Policy).

5Plans, billing and renewal#

• Price. The Launch plan is $99 a month or $990 a year, plus any sales tax that applies. The price you’ll pay is shown before you buy.
• Automatic renewal. Your plan renews automatically at the end of each month or year, charged to your saved payment method through Stripe, until you cancel. On yearly plans we email a reminder 30 days and 7 days before renewal.
• Price changes. We’ll email you at least 30 days before a new price applies to your plan. It takes effect at your next renewal, and you can cancel before then.
• Allowances. Plans include monthly allowances, such as AOS replies to your visitors, AI edits and lead-alert texts, shown on the pricing page and in your dashboard. Allowances have no cash value and don’t carry over except where the product says so.
• Failed payments. If a payment fails, your site stays up for 30 days while we remind you. From day 14, edits and publishing pause until you pay. After 30 days unpaid, the site goes offline until you pay; nothing is deleted.

6Cancelling#

You can cancel any time from Billing in your dashboard. Cancelling stops the next renewal; your site stays live until the end of the period you’ve paid for. Refunds follow the Refund Policy, including 30 days’ money back on your first payment.

After that date, the site goes offline, a custom domain stays connected for 30 more days, and you keep a read-only login to your leads, data, invoices and referral earnings. We don’t delete your site because you cancelled: come back any time and it goes live again from its last published version, on a new subscription at the current price. You can download your data for free at any time.

7Your content#

You own your business content: the text you write, the photos and logo you upload, your brand assets, your domain, and the leads your site collects. You give us a license to host, copy, adapt and display that content only as needed to run AOS Sites for you, including sending it to the providers named in the Privacy Policy.

We show your design in our “Fresh from AOS” gallery only if you say yes, and you can withdraw that at any time. If you send us feedback or suggestions, we may use them without owing you anything. When you give a section a thumbs up, our team may add its layout to the design examples AOS learns from; AOS is instructed never to copy another business’s words, facts or photos.

You confirm you have the rights to everything you upload or ask us to use, and that your site’s claims about your business are true.

8Your site and our platform#

While your subscription is active, we grant you a non-exclusive, non-transferable license to use the site we built for you. We own the AOS Sites platform: its software, templates, designs, AI prompts and code. Your business content stays yours (see section 7).

You can buy a copy of your published site’s files, when we offer a site buyout; you then own those files outright. A buyout covers that site’s rendered pages and assets, not the platform, software, prompts or templates. Free previews can’t be exported.

9AI features#

• AOS writes and designs with AI. AI output can be wrong, incomplete or similar to other output. AOS is built not to invent facts such as licences, years in business, ratings, prices or warranties, but you’re responsible for reviewing your site and correcting anything inaccurate before and after you publish it.
• AI-made logos and images are offered as they are. We don’t check logos for trademarks, and AI or stock images aren’t exclusive to you. Photos of your team, your customers or your work should be your own.
• The AOS assistant on your site is labelled as AI and tells visitors to confirm details with your business. It doesn’t give medical, legal, financial or safety advice, and it never books appointments or confirms prices you haven’t set. You’re responsible for the information and instructions you give it.

10Your responsibilities#

• Follow the Acceptable Use Policy and the laws that apply to your business, including advertising, licensing and consumer-protection rules.
• Don’t use your site to collect payment card numbers, Social Security numbers or medical details. AOS Sites isn’t built for health information and we don’t sign HIPAA business associate agreements.
• Respond to your visitors and customers. Leads are delivered to you; what happens next is your business.

11Your visitors’ information#

For information your site collects from visitors (form entries, chats and texts), you are the business responsible for it and we are your service provider. We process it only to provide AOS Sites to you and on your instructions; we don’t sell it, share it for advertising, or use it for our own purposes. We use the sub-processors listed in the Privacy Policy, keep it secure, tell you without undue delay if we learn of a breach affecting it, help you answer visitor requests, and delete it when you ask or delete your account.

Every site we host includes a privacy page naming your business. You’re responsible for having the right to collect what your site asks for, and for honoring visitors’ requests and opt-outs.

12Domains#

A domain you already own stays yours; we only add the records your site needs. If we help you register a domain, it’s registered in your name. Domain registrars have their own terms, which apply too.

13Removing content and suspending sites#

We may remove content or suspend a site that breaks these terms or the law, impersonates another business, or puts people at risk. For phishing, malware or illegal content we act at once; for other problems we usually give you 48 hours to fix it first. We tell you why and you can appeal by replying. We may close an account after repeated violations.

Copyright. If you believe a site we host infringes your copyright, send a notice to support@site.agency-os.ai that identifies the work, the page where it appears, your contact details, a statement of good-faith belief that the use isn’t authorized, a statement under penalty of perjury that your notice is accurate and you’re authorized to act, and your signature. We disable valid claims within 2 business days and send the site owner a copy. The owner may send a counter-notice; we restore the content in 10 to 14 business days unless the claimant tells us they’ve filed suit. We close the accounts of repeat infringers.

14Accessibility#

We design sites to meet WCAG 2.2 AA and check them automatically, but we can’t promise any site is free of accessibility barriers or compliant with every law, and content you add is your responsibility. If you receive a legal demand about the accessibility of code we wrote, tell us and we’ll fix the issue within 10 business days at no charge.

15Other services#

AOS Sites works with services we don’t control, such as Google, Stripe, domain registrars and the providers in our Privacy Policy. Their terms apply to your use of them, and we aren’t responsible for their availability or actions.

16No guarantees of results#

We work hard to make sites that help businesses, but we don’t promise any number of leads, sales, search rankings or placements in search or AI answers.

To the extent the law allows, AOS Sites is provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free service.

17Limits on our liability#

To the extent the law allows: we aren’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and our total liability for all claims about AOS Sites, including the AOS assistant’s answers, is limited to the greater of the amount you paid us in the 12 months before the claim arose and $100. Some places don’t allow these limits, so they may not all apply to you.

18Indemnity#

You’ll defend and indemnify Agency OS LLC against third-party claims arising from your content, your site’s claims about your business, your dealings with your customers, or your breach of these terms or the law.

19Ending the agreement#

You can stop using AOS Sites and cancel at any time. We may suspend or end your access for non-payment, for serious or repeated breaches of these terms, or if we stop offering AOS Sites, in which case we’ll give you reasonable notice and refund any prepaid period we don’t provide. Sections that by their nature should survive, such as ownership, liability limits and disputes, survive.

20Disputes and governing law#

If something goes wrong, email support@site.agency-os.ai first; most problems are solved there, and we’ll both try in good faith for 30 days before going further. These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute goes to the state or federal courts in Dallas County, Texas, and we both agree to their jurisdiction.

21Changes to these terms#

We may update these terms. We’ll post the new version here with a new date and, for a significant change, email account holders at least 30 days before it takes effect. Continuing to use AOS Sites after that means you accept the change; if you don’t, you can cancel.

22General#

These terms and the policies they name are the whole agreement between us about AOS Sites. If part of them can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a merger or sale of our business. We send notices to your account email. Neither of us is responsible for delays caused by events beyond reasonable control.