Acceptable Use Policy

1Who this applies to#

This policy applies to everyone who uses AOS Sites and to every site we build or host, including free previews. It’s part of our Terms of Service.

2Sites we don’t build or host#

• Illegal goods or services, or anything that promotes illegal activity.
• Businesses in categories we can’t serve, including cannabis, firearms, adult content and services, gambling, payday lending, debt relief and cryptocurrency.
• Sites for a business you don’t own or represent, or that impersonate another business, brand, franchise, government agency or person.
• Phishing, collecting passwords or other credentials, malware, or deceptive pages of any kind.
• Hate, harassment, threats, or content that exploits or endangers children.
• Health or medical claims a business can’t support.

3Content rules#

• No fake reviews, testimonials, ratings, awards, licences or credentials. Everything your site claims must be true.
• Only upload photos, logos and text you have the right to use.
• Don’t use your site to collect payment card numbers, Social Security numbers, or medical details.

4How you use AOS Sites#

• No cold texting or spam. Our texting tools are for people who asked to hear from you, and nothing else.
• No reselling AOS Sites, or building sites for clients, without a written agreement with us.
• Don’t try to get around limits, for example by creating extra accounts, and don’t overload, probe, scrape or reverse engineer the service.
• Don’t use AOS to produce content that breaks this policy, or try to make it ignore its safeguards.

5Reporting a problem#

To report a site that breaks this policy, email support@site.agency-os.ai with the site’s address and what’s wrong. For copyright complaints, follow the steps in the Terms of Service. If you’re reporting a site that impersonates your business, we may ask you for proof that it’s yours.

6What we do about it#

We review every report, and we may check any site we host, including its links, at any time. When something breaks this policy:

• Phishing, malware or illegal content: we suspend the site at once and tell the owner why.
• Other violations: we tell the owner what to fix and give them 48 hours before we suspend the site.
• Appeals: reply to our notice, and a person reviews it.
• Repeat violations: after three upheld violations we close the account. Refunds then follow only the Refund Policy.

Where the law requires it, or people are at risk, we may also report what we find to the authorities.