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Refund Policy

Last updated

Try AOS Sites with your real business. If it isn’t right, your first payment comes back to you.

The short version

  • Full refund of your first payment if you ask within 30 days. No conditions.
  • After that, cancel any time: no further charges, and your site stays live to the end of the paid period.
  • No refunds for past months, or the rest of a yearly plan, unless the law requires one.
  • Duplicate charges, billing mistakes and charges after cancelling are always refunded.

130 days’ money back on your first payment

If AOS Sites isn’t right for you, ask within 30 days of your first payment for the Launch plan, monthly or yearly, and we’ll refund that payment in full. No conditions and no questions you have to answer.

The 30 days run from your first payment. Changing plans doesn’t restart them. The money-back refund is available once per business and per payment card.

2How to ask

Email support@site.agency-os.ai from the address on your account and say you’d like your money back. We refund to the card you paid with, through Stripe; it usually shows on your statement within 5 to 10 business days, depending on your bank. When we refund your first payment, we also cancel your plan and your site goes offline.

3After the first 30 days

  • Monthly plans: cancel any time and you won’t be charged again. Your site stays live until the end of the month you’ve paid for. We don’t refund past months or part-months.
  • Yearly plans: cancel any time and your plan won’t renew. Your site stays live until the end of the year you’ve paid for. We don’t give partial refunds for the rest of the year, unless the law requires one. We email you 30 days and 7 days before a yearly plan renews.

4What we always refund

  • Duplicate charges and billing mistakes, in full, whenever you spot them.
  • Any charge after you’ve cancelled.
  • One-time services we sell, such as Growth Setup when it’s offered: in full until our work on it starts.

5What isn’t refunded

  • Allowances included with your plan, such as AOS replies and AI edits. They have no cash value.
  • A site buyout (a copy of your site’s files), once the files have been delivered.
  • Past periods of a plan, outside the 30 days above.

6Cancelling

Cancel online any time from Billing in your dashboard, no phone call needed. What happens to your site, domain and data afterwards is in the Terms of Service: in short, nothing is deleted, and you can come back to the same site.

7Before you dispute a charge

Please email us first; it’s the fastest way to get your money back. If a card dispute is opened, we may pause the account while it’s resolved, and after a second lost dispute, new purchases need our approval and the money-back offer no longer applies.

Who we are

AOS Sites is a service of Agency OS LLC, an Iowa limited liability company.
4131 N. Central Expressway, Suite 900, Dallas, TX 75204
support@site.agency-os.ai