Fair Use Policy
Your plan’s allowances are generous on purpose. Here’s what they are, what sensible use means, and what happens if you ever reach one.
The short version
- Each plan includes monthly credits for AI work, AOS replies to your visitors, pages, storage and texts, listed below from the same numbers the product uses.
- Visits and bandwidth aren’t metered. Storage is for your own site’s photos and files.
- Bots, reselling, extra accounts to dodge limits and cold texting aren’t fair use.
- At 80% and at 100% of your credits we tell you. Going over never adds a charge by itself: you pay more only if you choose to.
1What this policy covers
Every AOS Sites plan includes monthly allowances: credits for AI work, replies from AOS to your visitors, pages, storage and texts. This policy lists them, explains what sensible use means, and says what happens when you reach a limit. It’s part of our Terms of Service.
The allowances are there for running your own business’s website. If you get near one, we tell you before anything changes. We never charge you for going over unless you’ve chosen to.
2What each plan includes every month
| Allowance | Launch | Growth | Pro |
|---|---|---|---|
| Credits included each month | 1,500 | 2,500 | 4,000 |
| AI edits a month (what the credits cover) | 50 | 100 | 150 |
| AOS replies to your visitors a month | 1,000 | 1,500 | 2,000 |
| Pages on your site | 5 | 15 | 30 |
| Fresh pages or posts written for you a month | — | 4 | 8 |
| Storage for photos and files | 5 GB | 10 GB | 20 GB |
| Text message segments a month (lead alerts and other texts) | 200 | 500 | 1,000 |
| Chats passed to your phone by text a month | 100 | 100 | 300 |
| “Call me now” minutes a month | 60 | 60 | 300 |
| Marketing emails a month | — | 10,000 | 40,000 |
| Small edits by our team a month | — | — | 2 |
- Credits pay for AI work: an AI edit uses 5 credits, a reply from AOS to a visitor 1 credit. Your dashboard shows what anything else costs before you use it.
- Allowances start again each billing month. Unused included credits carry over for one month, up to one month’s allowance; credits you buy last 12 months.
- A free preview has up to 4 pages, 2 AI edits and 20 replies from AOS in total, and no credits.
- Your plan’s live numbers and what you’ve used are always under Billing in your dashboard.
3The AI Receptionist
The AI Receptionist add-on includes 300 answered minutes a month. Past that, calls aren’t dropped: AOS goes back to texting the caller back, unless you’ve turned on overage, which uses 10 credits a minute (and 2 credits for each text past your allowance), up to the limit you set. Overage is off until you turn it on. The texts it sends your callers follow the SMS Terms.
4Sensible use of storage and traffic
We don’t meter visits or bandwidth. Your site can be as busy as your business gets. Storage covers your site’s photos, logos and the files you offer visitors, such as a menu, a price list or a guide.
Please don’t use AOS Sites as general file hosting, a video or download service, or a mirror for content that isn’t part of your business’s site.
5Automated and abusive use
Allowances are for people using AOS Sites for their business. These aren’t fair use:
- Scripts, bots or tools that drive AI edits, chats or forms automatically, or that scrape or load-test the service.
- Reselling AOS Sites, its AI or its allowances, or building sites for clients, without a written agreement with us.
- Opening extra accounts or previews to get around a limit.
- Cold texting, bought contact lists, or anything else the Acceptable Use Policy forbids.
To keep every site fast, the AOS chat on a site answers up to 60 messages a minute, 20 per visitor every 10 minutes, and messages of up to 2,000 characters. Long chats get a quick “are you a person?” check.
6When you reach a limit
We tell you first. When 80% of the month’s credits are used, and again if they run out, we email you and show it on your dashboard’s meter.
- Out of credits: AOS asks your visitors to leave their details instead of answering, and they still reach you as leads. AI edits wait until the new month or until you add credits. Your site stays up, and you can always edit it by hand.
- Out of texts: texts wait until the new month. Every lead is still in your dashboard and your email.
- More credits, only if you choose: buy a pack in Billing (500 credits for $10, 2,500 credits for $45, 6,000 credits for $99), or turn on auto top-up, which is off until you turn it on and stops at a monthly limit you set ($50 unless you change it).
No surprise charges. Going over never adds a charge by itself. You pay more only when you buy a pack, turn on auto top-up or receptionist overage, or move to a bigger plan.
7If your use looks unusual
If an account uses far more than a business like it normally would, we’ll get in touch first to understand why, and we may suggest a plan that fits better. We won’t move you to a more expensive plan without your OK. If the use breaks this policy, we may limit the feature involved after telling you. Only abuse that puts other people or our service at risk, such as spam or an attack, is stopped straight away, as the Terms explain.
8Changes to allowances
We may raise allowances at any time. If we lower one on your plan, we email you first and it applies from your next renewal, so you can change plans or cancel before then. Questions about your usage: info@agency-os.ai.
Who we are
AOS Sites is a service of Agency OS LLC, an Iowa limited liability company.4131 N. Central Expressway, Suite 900, Dallas, TX 75204
info@agency-os.ai