Why am I not getting emails when someone fills in my form?

Your leads are safe in Leads either way, so start there to see if the lead arrived. Lead emails go to your sign-in email, sent by AOS Sites with a subject starting “New lead:”.

Check your junk or spam folder first, and mark the email as not spam so the next ones land in your inbox. Then open Settings → Notifications: make sure Lead emails is on and look for a “We can’t reach” warning. If an email bounced or was marked as spam, we pause emails to that address until you fix it and tap “I’ve fixed it, try again”.

A lead in Leads → Spam never sends an email, and a form set to Just you emails only you. To see exactly where a lead goes, open Forms → On your live site → the form and tap Send a test submission.