AOS gave a visitor a wrong answer. How do I fix it?

AOS answers only from your site and what you’ve taught it, so a wrong answer usually means one of those says it, like old page text or an outdated answer. Find the source and fix it once.

In Train AOS → Test chat, ask the same question: each answer shows its source. Tap Fix this answer to give the right one. Questions AOS couldn’t answer, and answers visitors tapped 👎 on, wait in To review. If the mistake is on your site, correct the page, publish, then tap Read my site again under Knowledge, or hide the item under From your site.

To keep a topic out entirely, add a Never say rule under Instructions. Your fixes apply from the next question.