Can AOS text my cell phone when a visitor wants to talk to a person?

Yes, on every paid plan, with “Connect my regular phone” in Chatbot studio → Program. AOS texts your own cell from AOS Sites’ number when someone asks for a person, so you can answer the chat from your phone. No new number, no app.

Verify your cell with a 6-digit code, tick your OK, and choose “Text me when someone asks for a person”, plus “Also text me new chat leads” if you like. Set when AOS may reach you; your quiet hours always win. Text PAUSE to pause it, or STOP to stop it (START turns it back on). The email alert still goes either way.

“Let visitors tap Call me now” rings your cell first. If the studio says live calls aren’t switched on yet, visitors are told you’ll call back and you get their number by email. At the monthly limit shown in the studio, AOS emails you instead.