How do I stop AOS from mentioning prices or saying certain things?

Open Train AOS → Instructions. Under “What should AOS do?” brief it in your own words, like someone new at the front desk, and tap Save instructions. AOS follows them unless they’d mean making something up.

Under “Never say”, add rules such as “Never mention competitors”; put exact words in quotes for a precise match. Every reply is checked against your rules before a visitor sees it, and a sentence that breaks one is swapped for an offer to have the team follow up.

Under “What AOS may use”, switch off what it shouldn’t answer from. With Prices off, AOS never states a price, even one on your site, and says the team will confirm pricing. Changes apply from the next message.