How do I turn off or pause the AOS chat on my website?
Checked against the product
You can pause AOS or remove the chat completely.
To pause, open Conversations and flip the switch beside “AOS is answering”. It then says “AOS is paused. Visitors can leave their details.” The chat button stays, visitors are asked for their name and a phone number or email, and you can still reply yourself. Flip it back to resume.
To remove the chat button, open Chatbot studio → Setup, switch off “AOS answers visitors” under On your site, and tap Publish to site. Your settings stay for later. With more than one site, pick the site in the site switcher first.
Step by step
- To pause: open Conversations and flip the AOS is answering switch.
- To remove it: open Chatbot studio and tap Setup.
- Switch off AOS answers visitors.
- Tap Publish to site.
Open ConversationsOpens in your AOS Sites dashboard
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