How many chat replies does AOS give my visitors, and what happens when they run out?

Each AOS reply to a visitor uses 1 credit from your plan’s monthly credits: 1,500 on Launch, 2,500 on Growth and 4,000 on Pro, shared with AI edits (5 credits each) and other AI extras. On a free preview, AOS answers up to 20 questions in total, and up to 5 a day for any one visitor.

AOS never goes silent at the limit. It tells the visitor it can’t answer more right now and asks for their name and a phone number or email, so the chat becomes a lead, and you get an email. Credits refill each month, and you can add more on Billing; bought credits last 12 months. We email you at 80% and 100% of the month’s credits.

Replies you type yourself, and tests in Chatbot studio and Train AOS, don’t use credits.