How do I read my website chats and reply to a visitor myself?
Checked against the product
Every chat shows up in Conversations the moment a visitor asks AOS something. “Needs you” lists visitors who asked for a person. Each chat shows whether they want a person, left their details (tap Open in Leads) or you’re answering.
Type in the reply box and tap Send; sending takes over the chat, so AOS stays quiet while you answer and your reply shows in their chat window. You can also tap Take over first. When you’re done, tap Hand back to AOS. If someone on your team wrote in a chat in the last 12 hours, AOS stays quiet there unless it was handed back.
The page refreshes on its own, so new messages appear without reloading.
Step by step
- Open Conversations.
- Tap Needs you to see who’s waiting.
- Open a chat and type your reply.
- Tap Send (this takes over the chat).
- Tap Hand back to AOS when you’re done.
Open ConversationsOpens in your AOS Sites dashboard
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