What does “Let Agency OS help answer chats” mean?
Checked against the product · For Launch, Growth, Pro
It’s a switch at the top of Conversations. When it’s on (the default on plans that include it), Agency OS support staff can join your site’s chats and answer as your business’s team, hand chats back to AOS, and leave notes. It’s free.
You always come first. While they’re answering you can still reply or tap Take over, and they step back. Their messages show as “Answered by Agency OS support”, and every action they take is recorded on your account in Settings → Security.
Turn it off and it reads “Only your team answers chats”; any chat they were answering goes back to AOS.
Open ConversationsOpens in your AOS Sites dashboard
Was this helpful?