How do I change what my AI receptionist knows and says?

Everything is in the Receptionist Studio on the Phone page. Changes save as a draft automatically and reach callers only when you choose Publish changes.

Goal sets what calls should achieve and what it collects. Knowledge holds what it knows from your site (switch off any card), exact Questions and answers, the prices it may quote (it only uses prices you've written down) and Never say topics. Call flow covers hours, urgent calls and putting callers through. Booking and Texts cover the rest.

Try your draft in “Test it”: you play the caller, by voice or typing, and nothing is booked, texted or transferred. Publish keeps your last 10 versions, so you can restore an older one. Only the owner or an admin can change it.