How does the missed-call text-back work?

When someone calls, hangs up without leaving anything and AOS didn't take a message, they get one text from your business within about a minute, like “Sorry we missed you, this is (your business). How can we help? Reply here or book: (your link).”

It only goes out between 8 AM and 8 PM in the caller's time (later texts wait for the morning), at most once in 24 hours per caller, never to hidden numbers, and always ends with “Reply STOP to opt out.” Anyone who replies STOP gets no more texts. Replies land in your Leads inbox.

Edit the wording or switch it off in the Texts tab. Texts start once carriers approve your business for texting (Texting approval on the Phone page).