Why do I need texting approval, and how do I get it?

US carriers check every business that texts its customers, and they block texts from business numbers that aren't registered. So text-back, review texts and booking links by text start the day carriers approve you. Calls work the whole time.

On the Phone page, open Texting approval and fill in your details once: legal business name exactly as on your IRS or state paperwork, kind of business, your EIN (or choose sole proprietor if you have none, and Twilio texts you a code to confirm), address, website and a contact. Then choose “Submit for approval”. The registration fees are included with the AI Receptionist.

The business check is often done the same day; the texting review usually takes a few days, sometimes a couple of weeks. If carriers send it back, fix the details and resubmit, or switch to toll-free verification.