Troubleshooting

Why won't my photo upload?

Checked against the product

Usually it's the file, the rights box or a full library.

Photos must be JPEG, PNG, WebP or HEIC, and 10 MB or smaller; resize a bigger one first. Tick I own or have rights to these photos before you pick a file, because uploading stays off until you do. If it says your library is full, remove photos you don't use in Media, or move to a plan with more room.

If it says the upload didn't go through, check your connection and try again. Still stuck? Tap Help and tell us what you see.

Open MediaOpens in your AOS Sites dashboard

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