What is the Spam folder in Leads, and how do I block someone?

Messages that look like bots or sales pitches land in Leads → Spam instead of your inbox. They’re never deleted, but they don’t email or text you, and the sender gets no thank-you.

If a real customer ended up there, open it and tap “Not spam, move to inbox”. If junk reached your inbox, tap “Mark as spam”. To stop someone for good, open their lead, tap “Block this sender”, tick their email, their number or the network they wrote from, and tap “Block and move to Spam”. Their future messages still arrive, quietly, in Spam.

Blocked senders are listed at the top of the Spam folder, with Unblock beside each one.