How do I ask my customers for Google reviews?

Review requests are part of Growth, Pro and the Reviews add-on. Every customer gets the same short ask with your Google review link, by email, and one reminder three days later only if they haven't opened it, written back or left a review. Never more than two messages, no “were you happy?” filter and nothing offered in return, as Google and the FTC require.

Requests go out automatically when you mark a lead Won (or Booked, if you choose), or when you send one under “Ask a customer” on the Reviews page. Requests start once your site is live and you've added your review link and mailing address in Settings, Reviews. With the AI Receptionist and approved texting, customers who agreed to texts get a text instead.

The page shows who you asked, who opened it and who left a review.